FAQ & Contact

As soon as you become aware of an adverse event, which involves any of Baxter’s compounded goods, please contact your local customer service team or report the event online. We will ensure the adverse event is passed on promptly for further investigation.

Patient safety is our most important priority.

Report event to [email protected]

Baxter Compounding has several 3rd party closed system attachments that have been validated for use and can be attached in the compounding process.

A list of current validated attachments are as follows:

If you require further information, please get in touch with your Baxter contact on 1800 BAXTER (229 837) .

Baxter offers a comprehensive Clinical Trial Service for our Partnered Customers. This service commences with the receipt and storage of IMPs at our facilities, followed by the preparation and delivery of compounded doses to clients. Each stage of the process is meticulously validated, calibrated, and continuously monitored to ensure the highest standards of quality and compliance.

To accommodate diverse client needs, our service can be tailored to varying levels of involvement. Clients have the flexibility to choose the extent of our participation, including the maintenance of vial accountability logs. For further information on our Clinical Trial Service, please consult with your designated Compounding Sales Specialist.

You may have patients who are receiving compassionate drug vials. At Baxter, we can compound compassionate stock for you. If the compassionate stock is a drug and in a final presentation that we already provide, we can assign our Baxter extended shelf life.

If it’s a drug or presentation that we haven’t reviewed a Stability Agreement is required.

Explore Stability Tool >

Fluid bag sizes and volumes
This information can be found in our stability tools accessible via mobile or PC. You can also download a pdf version.

Infusors and intermates
Download pdf for minimum and max allowable volume for infusors and intermates.

Your Compounding Sales Specialist can also conduct an infusor in-service with you. During the in-service your Sales Specialist can go through our infusor product range in detail, answer any questions, and provide additional HCP and patient resources including: The Instructions for Use and Patient Information.

Additional info: Elastomeric Professional Guide >

Infusors and intermates have specified minimum and maximum fill volumes. Can Baxter compound infusors with volumes outside these ranges?
Baxter Recognises that volumes outside the stated minimum and maximum may be necessary to account for changes in a solution viscosity or to adjust delivery time based on the prescription required. Health Care Professionals who choose to use fill volumes outside the range specified by the minimum and maximum should expect delivery variance compared to that specified in the Instructions for Use.

If you need a credit please contact Customer Service. We work as quickly as we can, but they usually take 1-2 weeks to process.

If you experience a faulty product, please call or email Baxter Compounding or your Sales Specialist. They will make sure your product complaint is investigated by our quality teams.

We ask that non-cytotoxic and unused faulty products are returned. As cytotoxic products and partially used product pose a safety hazard to handlers, we ask that photos of the sample, if possible, is forwarded instead.

Baxter Compounding operates under the provision of the Therapeutic Goods Regulations (TGA) 1990 as a contract manufacturer. This means a Good Manufacturing Practice (GMP) agreement must be signed and renewed every 5 years. This agreement is separate to your commercial agreement.

We will contact you with its time for renewal.

This is an example of what our labels look like.

Our packaging of cytotoxic drugs and monoclonal antibody immunotherapies helps identify the contents of each box, thereby making it clear and safe for staff when receiving and processing our products.

Over pouches

All products inside the boxes are sealed in over pouches:

	= Cytotoxic products - purple and/or black over-pouches
	= Monoclonal antibody drugs - clear and/or black over-pouches

Boxes are taped securely with Baxter Compounding tape to clearly identify compounded product.

Storage conditions are clearly marked with blue stickers to indicate refrigerated goods and red stickers to indicate room temperature goods.

Over pouches
All products inside the boxes are sealed in over pouches:

	Antibiotic drugs – green over pouch
	Non-cytotoxic drugs – clear over pouch

Baxter offers mg pricing for most drugs, however there are a few that are priced per vial.

For vial priced drugs, the total number of vials used is calculated per invoice. All drug doses ordered under one purchase order for one delivery date and time will be charged on the one invoice, and the number of vials used is calculated from this invoice.

If the same purchase order is used for the same delivery day but a different delivery times, the drug doses will be calculated on two separate invoices.

For our metro customers, gel bricks can be re-used, cardboard boxes and foil can be recycled rather than going to landfill. We do not accept cardboard boxes or foil back, however, reach out to your Sales Specialist to discuss what options are available for you and your hospital to recycle ice bricks and/or woolpacks.

Learn more about our recycling programs >

Baxter Compounding has on file an SDS for all drugs compounded at Baxter. If you require a copy, please email your request to [email protected]

If you require a drug, a dosage or a final presentation that Baxter Compounding does not have stability for, the hospital pharmacy or clinician can complete a Stability Agreement (SA) form. This form allows you to assign shelf life and storage conditions for your requested product. Baxter Compounding will review the SA and supporting evidence, which will usually take 1-5 business days.

For any new drugs that Baxter has not reviewed, or for unregistered drugs, our team will need to assess the suitability of our services to compound the requested drug. The review usually takes 1-5 business days followed by implementation.

Requirements:

1. Sterile drugs only
2. Safety data sheet
3. Product information and stability data must be provided

Please contact Baxter Compounding or your Sales Specialist for further information.

Tip
Did you know you can get Baxter stability data on your mobile?
 Go to the Baxter Compounding app 

Baxter’s shipping validation for room-temperature products is 40 hours and refrigerated products is 24 hours.

We support the use of biosimilars. Please note, that the order must specify the brand that you would like us to compound. If a brand is not specified Baxter will compound and invoice the originator brand.

All doses of Bleomycin must be ordered with the unit specified as IU

All purchase orders for brentuximab vedotin must be specified as mg of brentuximab vedotin. A purchase order must state “brentuximab vedotin X mg” where X mg is the dose of brentuximab vedotin (and not brentuximab base).

All purchase orders for eribulin mesilate must be specified as mg of eribulin mesilate. A purchase order must state “eribulin mesilate X mg” where X mg is the dose of eribulin mesilate (and not eribulin base).

All purchase orders for etoposide phosphate must be specified as mg of etoposide base. A purchase order must state “Etoposide (as phosphate) X mg” where X mg is the dose of etoposide base.

Baxter compounded etoposide phosphate products are labelled “ETOPOSIDE (AS Phosphate) X mg, where X is the number of milligrams of the etoposide base required.

All doses for Heparin must be ordered with the unit specified as IU

All doses for Insulin must be ordered with the unit specified as IU

Both 100mg and 900mg doses must be entered under the same order number and for the same delivery date and time such that the cost of one vial can be shared across both compounded doses.

Baxter compounded Piperacillin-Tazobactam products are labelled “PIPERACILLIN/TAZOBACTAM Xmg” where Xmg is the total dose of Piperacillin and Tazobactam sodium. For example, a dose of piperacillin 12g and tazobactam sodium 1.5g is labelled “PIPERACILLIN/TAZOBACTAM 13500mg”.